5452, Kariba Road,

Opp EastPark Mall, Kalundu, Lusaka, 10101, Zambia

Opening Hours

Mon - Fri: 8:00 - 17:00
Saturday : 8:00 - 13:00
24 Hrs Emergency Services

Call us now!

+260 979777166

Email us


Rights & Responsibilities

Patient Rights

All patients have the right to:

  • Respectful and safe access to health services
  • Treatment without discrimination
  • Informed Consent
  • Freedom from abuse
  • Personal or Physical Privacy
  • Confidential Treatment
  • Complete information regarding the health condition
  • Access personal medical records
  • Freedom to provide suggestions or grievances
  • Timely referral or transfer to another facility.

Patient Responsibilities

All patients have responsibilities to:

  • Respect the health care providers
  • Desist from verbal or physical abuse or violence against health care providers
  • Desist from vandalizing health facility amenities, furniture or equipment
  • Follow the course of treatment and instructions
  • Be considerate of other patient’s rights
  • Report anything that appears unsafe
  • Keep all appointments
  • Provide accurate and complete information to health care providers
  • Fulfil financial obligations
  • Observe all safety policies and procedures of the facility